We hope you love your Red Door items! If not, please feel free to send it back to us!
- Merchandise may be returned for STORE CREDIT ONLY in the form of an online gift card (no refunds will be given). Items must be returned within 14 days of the date is was delivered to you. For items exchanged after this this time period, we reserve the right to deny the exchange. The item must be NEW, UNWORN, UNWASHED and tags attached. Once we receive the item we will inspect it for use. If the item does not appear to be used we will issue you a gift card. We will not cover shipping fees. You may exchange your order twice. After that we will no longer accept the exchange.
- Due to our items selling quickly we are unable to hold items for an exchange and we cannot guarantee we will have your needed size in stock by the time we receive your original order back.
- SALES - all sales items of 25% off or more are FINAL SALE! These items can not be returned for store credit.
- DO NOT attempt to return the item if the above criteria is not met. Items returned that have been worn, washed, or altered in any way (makeup, deodorant, perfume, pet hair, cigarette smoke, or similar product stains) will be shipped back to you and are subject to additional shipping costs.
- All return charges are at your own expense. We will not cover the shipping fees. We suggest using a service that provides a tracking number.
- Store credit/Gift Card issued will not include the original shipping fees as the service was already provided.
-Online Gift Cards cannot be used instore, they are for use online only. You can return your item in the brick and mortar store for STORE CREDIT to be used in the brick and mortar store. It cannot be used online. Basically, however you return your item is how you will be able to use your store credit- if you bring it in to our brick and mortar store, you can use it there. If you mail it back to us, you must use your gift card online.
- If you have received an item with any problems or defects, please contact us within 5 days to inform us of the issue. If we are not notified within 5 days of receiving the item then it will no longer qualify for a return or replacement.
- A store credit gift card will be sent to the email address on file and may be used immediately.
- Red Door is not responsible for return shipping fees. Please note that the Customer is responsible for return shipping of their item. We recommend using a service that provides a tracking number.
- Color(s) of items depicted online may differ in person than when viewed on computer screens, smart phones, tablets or other device.
- When you return an item, please include the original receipt in the package and reason for return.
- How to I return an item? If you have any questions before making your return please email us at firstname.lastname@example.org
Red Door Gifts
700 N Pine St
Rolla, MO 65401
-Red Door is not responsible for delays by the US postal system
- Red Door is not responsible for packages lost, stolen or damaged.
- Red Door is not responsible for products marked "delivered" by the Post Office. You will need to check with your local Post Office for information on your packages.
- Note that Holiday shipping will vary depending on the US Postal Service
All U.S. orders over $75 will receive FREE U.S. POSTAL SERVICE SHIPPING. This does not apply to Canada, Hawaii or International shipments.
We offer Flat Rate shipping for only $5 on all U.S. orders under $75. All shipments will take approximately 2-4 business days AFTER 2-4 business days warehouse processing time. We do not process or ship orders on weekends or holidays.
We also offer free in-store pickup for local customers. Please include a note or call us when you plan to pickup your items. We give our customers a 3 day time period to pickup their items. After the 3 days, we will call you to remind you of your items. If you are unable to pick them up in a timely fashion, we will ship them to you at buyers expense ($5 flat rate shipping on all orders under $75).
LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be re¬shipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undelivered will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
HOLIDAY RETURN POLICY:
Orders placed on or between Nov 27th and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.
• We do not need to be notified of any return(s) prior to sending them to us.
• Returns must be post marked within 15 (fifteen) days of the date you receive your shipment.
• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.